FAQs
- What does your service offer?
- Where do I find voucher codes?
- What security do you use to protect my information?
- I am seeing the site in the wrong language
- What are the system requirements for your service?
- What do I do if I can't find the answer here? If the answer to your query is not in these FAQs, please also check our Quick Start Guide and our Tutorials. If you still need help after that, please email us at clubhouse@thefirstclub.com with as much information as possible about the problem you are having: the more precise you are, the quicker we'll be able to help you.
- We offer a download portal where you can redeem voucher codes and download digital content such as music, games, apps, eBooks and more. Your voucher gets you credit, with which you can get any content within the limit of your balance.
- Codes can be obtained from companies which are running a partnership with us, such as sales promotions, or rewards in loyalty and incentive programmes.
- Security Statement We utilise some of the most advanced technology for Internet Security available today. When you access our site using industry standard Secure Socket Layer (SSL) technology, your information is protected using both server authentication and data encryption, ensuring that all data is safe, secure, and selectively available only to registered users. We provide each user with a unique user name and password. We do not use "cookies" to store any confidential user and session information, but instead implement more advanced security methods based on dynamic data and encoded session IDs. In addition, our service is hosted in a secure server environment that uses firewalls and other advanced technologies to prevent interference and access from potential intruders.
- When you visit the site, the language is by default the language of the location of your computer. Once you log in, the website is presented to you in the language of your registration. The language can be changed by using the drop-down menu on our home page. If you are logged in, you can also update your language in "my profile".
- All you need is a computer with an internet connection and Flash player installed - most computers are! We have optimised the service for the following browser versions: - Internet Explorer 9 - Mozilla Firefox 5 - Google Chrome 12 - Safari 5.1 The service will work on many older versions of these browsers, however you may encounter display or functional issues.
- If the answer to your query is not in these FAQs, please also check our Quick Start Guide and our Tutorials. If you still need help after that, please email us at clubhouse@thefirstclub.com with as much information as possible about the problem you are having: the more precise you are, the quicker we'll be able to help you.