Privacy Policy

We recognize that your privacy is very important to you and that it is your right to control your personal information. We know that providing personal information is an act of trust and we take that trust seriously.

Personal Information

If you register for any of the Services you will be asked to provide basic personal information. The information is used solely for notifying you of changes or updates to the Website/Services. TFC will never sell, rent or otherwise disclose any of your personal information, including your email address, to any third party without your consent unless: 1) we are required to by law; or 2) if it is necessary to provide the Services.

Communications from Us and Mailing Lists

In order to keep our users informed about the operation of our Website/Services, we may send e-mails and announcements to your personal email address that you have provided to us upon registration. We may also offer options for you to sign up for our mailing lists without having to use any product or service. For additional information and offers, we give you the option of joining our mailing lists. We may also allow you to choose whether to receive mailings from record labels and other promotional partners that we think will be of interest to you. Any promotional e-mail from us will come with instructions for how to unsubscribe from the mailing list.

Competitions

We may hold competitions in connection with the Service, or in partnership with one or more of our partners or sponsors, as part of which, we may request contact information from you when you enter. We will use the information you provide to conduct the competitions and for other purposes to which you consent. If we offer competitions with third parties, we may share the information we obtain from you with them. If that is the case, then we will notify you that we are sharing your personal information with such partner at the point where we collect it and you will be able to choose whether to participate in the applicable competition.

Payment Information

If you pay TFC for the Services, your payment information will only be used to check that it is a valid method of payment and to process your payment. No payment information is kept by TFC other than to facilitate the provision of Services to you (for example, storing your credit or debit card number for quick payment). You will always be able to remove any such stored payment details.

Use of Vouchers

Vouchers for Services may be provided from time to time by TFC, its partners or sponsors. If you redeem a voucher to pay for Services, you may be required to provide additional personal information which may be shared with a third party. If that is the case, then we will notify you that we are sharing your personal information with such partner at the point where we collect it and you will be able to choose whether to use the voucher.

Your Rights

If you are a registered user, you have certain rights under the 1998 Data Protection Act. You have the right to be told what personal information we hold about you on our database. Should you wish to exercise that right, or if you have any questions concerning the TFC privacy policy, please write to: clubhouse@thefirstclub.com.

Cookies

We use cookies as part of our normal business procedure to enhance the user experience and to track patterns of behaviour of visitors to the Website. A cookie is a parcel of text sent back and forth between your web browser and the website (server) it accesses. Without cookies, a website cannot distinguish between different users, or determine any relationship between sequential page visits made by the same user. For this reason, cookies are used to pass information from page to page during your website session with our service. Cookies do not identify you, rather they are used to define and manage your visit to our website.

In addition, our website uses cookies to monitor our website’s usage and provide meaningful reports about our visitors and their experience. However, these cookies do not collect personal data about visitors, they only collect statistical data of what is taking place during your visit. We use only “first-party” cookies that send data only to our own servers. The information collected by our cookies is not shared with any third-parties and will not result in additional advertising or emails to you. 

You can set your browser to prevent cookies from being installed on your browser, or to manage how the information collected can be used. Doing so may make certain features of our website unable to function properly, or at all.

Aggregated Information

To monitor and improve the performance of our technology, we capture other data such as search criteria, results, downloads and purchases. We only share this data on an aggregate basis for instance to chart reporting companies for compilation of sales charts. We also gather information such as date, time, connection speed and IP address of all service users. We keep this information for our internal security audit log, aggregate trend analysis and system administration. We sometimes use third party service providers to help us track the activity and user flows within our service. These third parties may use temporary cookies and/or web beaconing technology to facilitate such tracking. Such tracking would track an individual user’s movements but the data would not be tracked in a personally identifiable way. Such data would be stored and analyzed on an aggregated basis solely for the purpose of internal analysis by TFC to improve the Service.

Security

TFC has implemented technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorised access or improper use. We employ SSL encryption to secure your personal data and payment information. We will continue to enhance our security procedures as new technology becomes available. While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.